Sounds simple, right? But, it requires deep effort to align systems and processes. Celebrate success with R&D hackathons. That’s just one piece of the puzzle. Every single support ticket is tagged. Customer NPS comments are tagged, positive and negative for full transparency.
Other secrets include:
Join the conversation with Tom Ronen, head of customer success at Monday.com and Yuval Karmi, CEO at Simpo to uncover those secrets.
Tom Ronen is the Head of High Touch Customer Success at monday.com. Originally from Tel-Aviv, Israel, Tom is now living in NYC and managing monday's NY presence since it's launch in 2018. Tom has been working at monday for over 4 years and has established monday.com's Customer-Experience team as well as all of its Customer Success practices for monday's 100k+ paying organizations.
SaaS users must see value, quickly and with ease. It’s what drives a product-led business. Users also deserve amazing in-app experiences. This is why Yuval founded Simpo, a platform that makes SaaS users successful from trial to renewal, at scale. A product guy at heart, Yuval loves to build with a passionate team behind him, solving important business problems. Yuval lives in San Francisco, CA and enjoys creating new things.
© 2020 Simpo. All Rights Reserved. Privacy Policy | Terms of Use