Neat's Product-Led TechStack & Why

Free On-Demand Webcast

A growing SaaS company serving SMB customers for accounting and finance tracking was managing multiple products. The team needed a way to tailor the user journey experience based on the persona, product and plan type. At the same time maintain a strong brand reputation and support excellence. Jeff Gove, VP of Customer Success & Operations shares wisdom on how to:

• Pivot to a 100% SaaS with multiple products
• Which tech stack worked and why
• Maintain brand reputation with high NPS scores
• Tailor content by user type, plan etc. across the journey
• Reduce friction & ticket deflection with in-app help.

If you're a SaaS, product led group, this is for you. Sit back and enjoy.

P.S. skip to minute 10 to get to the most interesting bits!