SaaS Product Managers and Customer Success 
Five Reasons Collaboration is Crucial

Five-Reasons-Collaboration-is-Crucial-AssetFor a SaaS company to succeed, it is product management and customer success teams that need to work closely. It is not enough to have a slick product if that product doesn’t address specific user needs and pains. It’s not enough to interact with customers during onboarding if you can’t incorporate feedback and augment the offering. 

This eBook will cover:

  • The challenges & upside of product / customer success collaboration
  • How to balance priorities across the customer journey
  • Understanding why cross-functional teamwork is crucial in product-led, SaaS companies.

Share with your product management and customer success teammates to create a more cohesive, efficient customer experience.

Download the eBook to learn more.

Download the eBook

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Our track record

Why you’ll love Simpo

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Users instantly "get it"

Before Simpo, users would come in, look around, and leave confused. We’re now able to take them from “huh?” to “aha!” within minutes of registration.

Jeff Gove, VP @ Neat
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Segmenting by customer value

Feature adoption is a cornerstone of retention and expansion. We use Simpo Segments to drive adoption of only the most relevant features to the right users.

Tom Ronen, VP @ monday.com
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Why you’ll love Simpo

We implemented NPS across our web and mobile apps. The key was to ask users for feedback at the right time – which we achieved with Simpo’s targeting feature.

Bobby Lalvani, CSM @ Neat