For a SaaS company to succeed, it is product management and customer success teams that need to work closely. It is not enough to have a slick product if that product doesn’t address specific user needs and pains. It’s not enough to interact with customers during onboarding if you can’t incorporate feedback and augment the offering.
This eBook will cover:
Share with your product management and customer success teammates to create a more cohesive, efficient customer experience.
Download the eBook to learn more.
Before Simpo, users would come in, look around, and leave confused. We’re now able to take them from “huh?” to “aha!” within minutes of registration.
Feature adoption is a cornerstone of retention and expansion. We use Simpo Segments to drive adoption of only the most relevant features to the right users.
We implemented NPS across our web and mobile apps. The key was to ask users for feedback at the right time – which we achieved with Simpo’s targeting feature.