Customer Journey - Why is the Ride So Bumpy?

On-Demand Webcast

We expect users to figure things out on their own during onboarding. From the moment a user trials your product, they deserve nothing short of an amazing experience. SaaS providers must work harder to:

  • Deliver relevant, timely information and help users self-pace
  • Focus on value and business outcomes to really stick
  • Tailor content based on user traits and behavior to fully engage.

Join Yuval Karmi with Maxwell Smith-Gee who dive in and talk real-world "bumpy ride" stories, share lessons learned and how we can do better to help users reach success.

Watch the Webcast!


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Maxwell Smith-Gee, Head of Customer Success

Max is a seasoned professional with over 7 years experience in Account Management and Customer Success. Currently, he leads the Customer Success function at Simpo, and is responsible for building true partnership with our customers, empowering our customers to achieve their goals, and ensuring continual retention and growth within accounts. 

Yuval Karmi-1
Yuval Karmi, CEO

SaaS users must see value, quickly and with ease. It’s what drives a product-led business. Users also deserve amazing in-app experiences. This is why Yuval founded Simpo, a platform that makes SaaS users successful from trial to renewal, at scale. A product guy at heart, Yuval loves to build with a passionate team behind him, solving important business problems. Yuval lives in San Francisco, CA and enjoys creating new things.